HI Innsider Guide: Hideaway Inn • Mt. Sunapee

Frequently Asked Questions

Check-In & Check-Out

: You’ll receive a text prompting you to complete your registration card. Once submitted, your room number and a secure 4-digit entry code will be sent as soon as your room is ready.
: Contact our support team either via text at (802) 636-1043 or call (603) 763-2010 for instant help.
: Yes, your code is unique and expires after checkout.
: Check-in is at 3:00 PM and check-out is 11:00 AM.
: If your room is available, absolutely! Text us at the number above and we’ll do our best to accommodate.
: Call us at (603) 763-2010 or text (802) 636-1043.
: No front desk here—we offer a fully direct-to-door experience. But don’t worry, our team is on-site 24/7 and just a quick call away at (603) 763-2010 or text at (802) 636-1043.
: Guests may cancel up to 7 days prior for a full refund. Within 7 days, the first night is non-refundable.

: Look for the orange door! On the 1st floor, you’ll find our Hideaway Amenity Hall Closet stocked with essentials for your stay. Help yourself to whatever you need, anytime.
Prefer drop-off service? Just hang the request tag on your door by 10am, and we’ll deliver replacements.
For dirty towels, place them in the laundry bag from your closet and hang it on the hook outside your door for pickup.
: Each room includes a laundry bag. Please place used items in the bag and hang it on the hook outside your door—our staff will collect it daily.
: We don’t offer daily housekeeping, but if there’s a larger than usual mess or an accident, just text us at (802) 636-1043 and we’ll send someone to assist.
: Call us at (603) 763-2010 or text (802) 636-1043—we’ll get someone to you promptly. Our on-site team is available 24/7 and ready to help.
: Yes—our innkeeper, Ralph, lives on-site. He’s always happy to help and loves hearing about your adventures!
: Yes, we ask all guests to observe quiet hours from 10:00 PM to 8:00 AM to ensure a restful stay for everyone.
: Yes, cameras are located only in public and exterior spaces for your safety.

: The network name is Sunapee-Guest and the password is welcome!
: While we don’t currently serve breakfast or full meals at Hideaway Inn Mt. Sunapee, our HI Innsider Guide is packed with local recommendations—from coffee shops and casual lunch spots to great dinner options just minutes away.
On-site, you’ll find vending machines stocked with nostalgic snacks and drinks—perfect for late-night cravings or trail snacks on the go.
: At Hideaway Inn, Mt. Sunapee, we’ve got an indoor pool—perfect for a morning dip or a post-adventure unwind. It’s located on the first floor and open daily from 8 AM to 10 PM.
: Yes, there are lockers on the bottom floor. Just take the staircase in the lobby down one flight, they’re located right across the hall.
: Hideaway Mt. Sunapee is a smoke-free hotel.

: Yes! Sign up for our HI-newsletter and follow us on social for the latest deals, promo codes, and discounts.
: Absolutely! For group rates or event inquiries, just reach out to us through our website via GroupInns or email us at groupsales@revivalhotels.com.
: Book directly on our website for the best rate and full availability.
: Not yet, but we’re working with local partners to offer ski and adventure bundles—stay tuned!